Frequently asked questions

Can I use the Internet in the room?
Yes. We offer free Wi-Fi in all guest rooms.
What is the earliest/latest start time for dinner?
The earliest time is 5:30 p.m and latest time is 7:30 p.m.
Do you charge for parking?
Yes. Starting April 1, 2013, the rate below is applicable for parking.
Car ... 500 yen/night (tax excluded)
Motorcycle (125cc -) ... 300 yen/night (tax excluded)
What is the check-in/check-out time?
We have updated the time as of April 1, 2013. Check-in starts at 3:00 p.m.,, and check-out is 10:00 a.m. Additional fees are charged for late check-out.
How much do you charge for late check-out?
Please see the chart below. The fees indicated are hourly rates.
Main building 8 tatami-mat room 2,200 yen (tax excluded)
Main building 10 tatami-mat room 2,200 yen (tax excluded)
Senju 10 tatami-mat room 2,750 yen (tax excluded)
Specialty room 8800 yen (tax excluded)
Western-style twin room 2200 yen (tax excluded)
* The fees indicated are hourly rates.
I'm not staying in the hotel, but can I go to the restaurant for the breakfast buffet? How much is it?
Yes. We welcome breakfast-only guests too, although we require a reservation in advance.
Breakfast buffet rates
Adullt ... 1,800 yen (tax excluded)
Children ... 800 yen (tax excluded)
Can I stay with my pet?
Unfortunately, we do not accept pets starting June 1, 2012.
Do you have a non-smoking room?
Yes, we offer non-smoking rooms starting April 1, 2015. Please indicate your preference at the time of the reservation, or contact us so that we can prepare a room for you. Please note that we only have a certain number of non-smoking rooms, and we may not be able to offer you one when they are fully booked. We also offer an odor elimination service in case you cannot book a non-smoking room.
We are planning to stay in your hotel for our anniversary. Can we order a cake or other special dishes with dinner?
Yes. We offer various options from an a la carte menu such as a lobster and Tatataki, to steak, sashimi (served on a boat-like plate), and birthday cake. Please feel free to contact us for further details. For these optional dishes, we require a reservation in advance.
Is each room equipped with a bathroom?
Yes. Each room has a bathroom with a bathtub. It also has a "Washlet" function.
Can I have a meal in my room?
Dinner will be served either in the restaurant, banquet room or your room, and we will arrange your venue. Breakfast buffet is available from 7:00 a.m. to 9:30 a.m. and is served in a restaurant with an open kitchen. You can choose from more than 60 kinds of dishes.
I would like to go sightseeing by bicycle. Do you rent them?
Yes. We offer a bicycle rental for free. As we only have a certain number of bicycles, reservation is required in advance.
Which amenities do you offer in the vistaed open-air bath? Do you have bath stools for children?
Yes. We have toys as well as two bath stools for children. The amenities we offer include shampoo, conditioner, body soap, pumice stone, make-up cleansing oil, facial soap, lotion, cotton swabs, etc. We prepare bath towels and facial towels in the large bath as well as each guest room.
What is your cancellation policy?
Please see the chart below.
No stay without notice 100% of the room rates
The day of stay 100% of the room rates
1 day before stay 50% of the room rates
3 to 2 days before stay 30% of the room rates
How much do you charge for children?
Children A 70% of the adult rate Children under 12 years old. The same meal as adults will be served. Bedclothes will be provided.
Children B 50% of the adult rate Children under 12 years old. Children\'s meal will be served. (Bedclothes will be provided.)
Children C 30% of the adult rate Only bedclothes will be provided (Meal will not be served).
Children D 1,850 yen Facility charge and breakfast buffet